Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
[email protected] Or Whatsapp - +91 9144-359-309
Shopping Information
Delivery charges for orders from the Online Shop?
Enjoy hassle-free shopping with us! Get FREE delivery on orders over ₹149, and for orders under ₹149, a nominal ₹40 shipping charge applies. Shop now and save on shipping!
How long will delivery take?
Choose your delivery speed! Orders over ₹149 enjoy free standard delivery, taking 5 to 7 working days. Need it faster? Opt for our express shipping at just ₹40 for delivery in 3 to 5 working days. It's your choice for a convenient shopping experience!
What exactly happens after ordering?
After placing an order on Sharp Beak online store, several steps typically occur in the order fulfillment process. Here's an overview of what happens after ordering:
1. **Order Confirmation**: Immediately after placing an order, you should receive an order confirmation email or message. This confirms that your order has been received and is being processed.
2. **Order Processing**: Our team begins to process your order. This involves verifying the order details, checking product availability, and preparing the items for shipment.
3. **Packing**: Once your items are ready, they are carefully packed to ensure they are protected during transit. This includes adding any necessary padding or packaging materials.
4. **Shipping**: The packed order is then handed over to the best shipping carrier (e.g., Delhivery, DTDC, Xpressbees, Ecom Express) for delivery. If you've selected a specific shipping method, it will determine how quickly your order will be delivered.
5. **Tracking Information**: You should receive an email or message with tracking information, allowing you to monitor the progress of your shipment in real-time.
6. **Delivery**: Your order is delivered to the shipping address you provided during checkout. The delivery time depends on the shipping method you selected. Be sure to be available to receive the package or make arrangements for someone else to receive it.
7. **Receipt**: Once the package is delivered, you'll receive the items you ordered. It's essential to inspect the items to ensure they are in good condition and match your order.
8. **Customer Support**: If you have any issues or questions regarding your order, you can contact Our customer support team for assistance.
9. **Returns and Exchanges**: If you encounter any problems with your order or if you wish to return or exchange items, follow the store's return policy guidelines. This usually involves initiating a return request and following the provided instructions.
10. **Feedback**: We request feedback or reviews from our customers regarding their shopping experience and the quality of the products received.
It's essential to review the Our store policies and terms and conditions for more specific information about our order fulfillment process and any return/exchange policies.
Where can I view my sales receipt?
To view your sales receipt, you typically have a few options
- Email: We will send a sales receipt to the email address you provided during the purchase process. Check your email inbox, including your spam or junk folder, for an email with the subject line related to your order. The receipt should be attached as a PDF or included in the body of the email.
- Order History or Account Dashboard: If you created an account on Sharpbeak.in website before making your purchase, you can often log in and access your order history or account dashboard. This is where you can view and download your past sales receipts.
- Contact Customer Support: If you're unable to locate your sales receipt using the above methods, you can reach out to Our customer support on Whatsapp - +91 9144-359-309. They should be able to assist you in retrieving a copy of your receipt.
How do I add a gift receipt to an order?
Contact Customer Support: If you're unsure about how to add a gift receipt or if you have specific requirements, such as a personalized message, it's a good idea to contact the Sharp Beak online store's customer support before placing your order. We can assist you in ensuring that your gift receipt is prepared according to your preferences.
How long do I have to return an order?
"Return with Confidence!
Our return policy offers a generous 7-day return period from the date of delivery, ensuring your peace of mind. You can initiate a return for reasons such as physical damage, defective products, or if you receive the wrong or missing item. Your satisfaction is our top priority, and we're here to make your return process smooth and hassle-free. Shop with confidence knowing that we've got your back!"
For more details Visit Our Refund and Returns Policy
Payment Information
How is the recipient reimbursed?
Here are common methods of reimbursement:
Original Payment Method: Most often, the recipient is reimbursed using the same payment method they used for the original purchase. This means if the purchase was made with a credit card, debit card, or online payment service (e.g., phonepe), the refund amount is credited back to that same account.
Store Credit: We also offer store credit as an option for reimbursement. In this case, the recipient receives the refund amount in the form of a credit to be used for future purchases on the Sharpbeak.in or at the same physical store. Store credit is convenient if the recipient plans to make additional purchases from Our store.
Can I be reimbursed through the original payment method?
Yes ! the recipient is reimbursed using the same payment method they used for the original purchase. This means if the purchase was made with a credit card, debit card, or online payment service (e.g., phonepe), the refund amount is credited back to that same account.
Will I receive the same product that I see in the picture?
Yes, our commitment to quality and transparency ensures that you will receive the same product you see in the picture. We take great care to accurately represent our products through high-quality images and detailed descriptions. Our goal is to provide you with a seamless shopping experience, and we stand behind the authenticity and integrity of our product listings. In the rare event that you encounter any discrepancies between the product received and the image, our customer support team is here to assist you promptly through our hassle-free return and exchange process. Your satisfaction is our priority, and we're dedicated to delivering the product you expect.
Will you restock items indicated as “out of stock?”
Yes, we regularly restock items that are indicated as "out of stock." We understand how frustrating it can be when a product you want is temporarily unavailable. Our team works diligently to replenish our inventory and ensure that you have the opportunity to purchase the items you desire. We value your patience and loyalty, and we strive to make your shopping experience as convenient as possible. Keep an eye on our website or subscribe to our notifications to stay informed about product restocks and availability. Your satisfaction is important to us, and we're committed to meeting your needs.
How can I return an item?
Contact Customer Support: you can reach out to Our customer support on Whatsapp - +91 9144-359-309 , After Return request Approval !
Pack the Item: Carefully pack the item you're returning in its original packaging if possible. If you no longer have the original packaging, use suitable packaging to protect the item during transit. Include any accessories, tags, or documents that came with the item.
Label and Ship: Follow Our store's instructions for labeling the package. You may need to print a return shipping label provided by the Our store or write the return address and order number on the package. Ship the package using the designated shipping method Or India Post.
Track the Return: If you send via India Post, provides a tracking number for the return shipment, keep an eye on its progress to ensure it reaches the our Warehouse return center.
Await Confirmation: When our store receives the returned item, our team will typically inspect it to ensure it meets our return criteria. Once the return is processed, you'll receive a confirmation email or notification.
Receive Refund or Replacement: If you requested a refund, our store will credit the refund to your original payment method. If you asked for a replacement, We will ship the new item to you. If you chose store credit, it will be applied to your account for future purchases.
If you have any questions or encounter issues during the return process, contact Our store's customer support for assistance.
A product will not be replaced under the following circumstances:
Customer is not happy with the look/sound quality of a defect free product
Physical damage not notified within 24 hours of receiving the product
An electrical surge or any damage caused by the user.
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.
Website FAQ
Which browser is best to use the site?
Our website is designed to be compatible with most modern web browsers, including but not limited to:
1. **Google Chrome**: Known for its speed and compatibility, Google Chrome is a popular choice for many users.
2. **Mozilla Firefox**: Firefox offers robust privacy features and is known for its open-source approach.
3. **Apple Safari**: If you're using a Mac or an iOS device, Safari is the default browser and works well with our website.
4. **Microsoft Edge**: This browser is optimized for Windows users and offers a fast and secure browsing experience.
5. **Opera**: Opera is known for its speed and built-in features like a free VPN.
It's important to keep your browser up to date to ensure optimal performance and security while using our site. Regardless of the browser you choose, make sure you have the latest version installed for the best experience. Additionally, if you encounter any issues while browsing our site, please feel free to contact our customer support team for assistance. We are here to help you have a smooth and enjoyable online experience.
How do I subscribe to the newsletter?
Subscribing to our newsletter is quick and easy. Here's a step-by-step guide on how to do it:
1. **Visit Our Website**: Start by visiting our website, where you'll likely find a section dedicated to newsletter subscriptions. Look for phrases like "Subscribe," "Newsletter," or "Stay Updated."
2. **Locate the Newsletter Signup Form**: On the website, you should see a form or a designated area where you can enter your email address and potentially some other information, such as your name or preferences.
3. **Enter Your Email Address**: In the provided field, enter your email address. Make sure to double-check it for accuracy.
4. **Complete Additional Information (if required)**: Some newsletters may ask for additional information or preferences. If so, fill in the requested details as per your preferences.
5. **Confirm Subscription**: After you've entered your email and any additional information, there may be a "Subscribe," "Sign Up," or similar button. Click on it to confirm your subscription.
6. **Check Your Email**: Shortly after confirming your subscription, you should receive a confirmation email in your inbox. Open this email and click the confirmation link or button inside. This step is essential to ensure that you genuinely want to subscribe to the newsletter (it helps prevent spam).
7. **Done!**: Once you've clicked the confirmation link, your subscription should be complete. You're now subscribed to our newsletter and will receive regular updates, promotions, and news directly in your inbox.
Please note that the exact steps may vary slightly depending on the website's design and the newsletter management system used. If you encounter any difficulties or have questions during the subscription process, feel free to contact our customer support, and we'll be happy to assist you in subscribing to our newsletter. We appreciate your interest in staying updated with our latest offerings and news.
