Contact Us :-
Need assistance or have questions? Our dedicated support team is here to help! Feel free to reach out to us with any inquiries, feedback, or concerns. We're committed to providing you with top-notch service and ensuring your online shopping experience is as smooth as possible. Contact us today for a prompt and friendly response.
Sky Birds eCommerce Solution , Flat-1846 Dayal Niwas , Deshbandhu Nagar Colony, Near Complex gate, 713211 West Bengal , India
Customer Service Hours :- Email :- [email protected] Whatsapp - +91 9144359309 [ Mon to Sat ] 11Am to 8pm
Frequently Asked Questions
Our endeavor to deliver the products to you within 7-10 business days of receipt of order and payment depending on the address for delivery.
Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Sharp Beak team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Sharp Beak.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:
Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
We offer Pan India delivery, ensuring that your order can be shipped to any location across the country. Whether you're in a bustling city or a remote village, we're committed to delivering your products to your doorstep with efficiency and reliability. Our extensive delivery network spans the entire nation, ensuring your order reaches you no matter where you are in India.
